I have 28 books on my Kindle Library and I am trying to download them all to my iPhone.

Magazines are not synchrnozied though.

Meanwhile, Dell said it would provide x50V owners with an upgrade to WM5 when it became available. Knowing my XDA Mini from O2 was not going to get an upgrade, I ordered myself the x50v. I made sure a Dell saleswoman in Hong Kong confirmed with me in a July 15 e-mail that I was indeed entitled to the free upgrade before I confirmed the order.

Dell announced in October the new x51v PDA, which is basically an x50v with WM5 pre-installed. I asked the same saleswoman about the promised upgrade. She replied on October 4 to say Microsoft was holding it up. I could wait no longer, and ordered myself an x51v.

Things started to go downhill from there.

First, I discovered the Chinese language add-on software bundled with x51v was not fully compatible with WM5. (All Dell PDAs sold in Hong Kong are native English and require add-on software to read Chinese.)

I tried to visit the website of the company that makes the add-on to see if there was any update, only to discover that its domain name was up for sale.

Next, I called Dell’s technical support on November 1. They confirmed they were aware of the incompatibility, but only after the products had been shipped. Dell has since removed the bundling. Technical support said an update was being developed and would be shipped to owners, hopefully in another two weeks.

I then called the saleswoman again to check the status of my x50v upgrade. She surprised me by saying the upgrade was no longer free and would be available for purchase in a few weeks’ time. I complained, reminding her of the free offer, and she simply said she did not know the upgrade was not free at the time.

Dell: congratulations on beating your competitors to be first in Hong Kong to offer a WM5 PDA. I do not fault you for not making extra efforts to localise your PDAs, as HP and O2 do. Bilingual users like myself have a choice between English and Chinese.

But please find a vendor that is reliable. Please do not release a product that has not been thoroughly tested. And please do not put so much pressure on your sales staff so they make promises they cannot keep.

(This letter appeared today on the Technology section of South China Morning Post)